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π£οΈAirline English20 dk
SpeakingAirline English Exam Guide
20
minutes
3
questions
3
task type
Speaking is scored on clarity, pronunciation, fluency and appropriateness; safety communication must be unambiguous. Pass β 70%.
Tested Skills
PA AnnouncementsPassenger HandlingEmergency CommunicationPronunciationFluency
Question Types
1Making PA Announcements
2Passenger Handling
3Emergency Communication
Task Types
Airline English Speaking
1
Making PA Announcements
Delivering clear, well-paced PA announcements (welcome, safety, delay, service).
Strategies:
- β’Practice PA scripts aloud until pacing is natural.
- β’Pronounce numbers and destinations clearly.
2
Passenger Handling
Handling requests, complaints and special situations politely and clearly.
Strategies:
- β’Use a polite service register and positive language.
- β’Confirm you understood before acting.
3
Emergency Communication
Giving emergency commands assertively and unambiguously.
Strategies:
- β’Use the standard fixed wording for safety commands.
- β’Project calm authority β short, firm sentences.
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Golden Tips
- βRehearse PA scripts until delivery is smooth and not monotone.
- βMaster polite service phrases for complaints and requests.
- βDrill emergency commands so they are automatic.
- βRecord yourself and check clarity and pace.
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Common Mistakes
- βReading PA too fast or monotone.
- βBeing unclear or impolite with passengers.
- βHesitant or vague emergency commands.
- βMixing up safety terminology.
Preparation Resources
Recommended resources for Speaking section
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Practice
PA Script Practice
Guided announcement scripts with model delivery.
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Video
Passenger Service Role-plays
Practice requests, complaints and special cases.
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Template
Emergency Command Templates
Fixed-wording safety commands to memorize.
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